📦 SAHOZ MART: Shipping Policy

We aim to get your organic foods and personal care items to you quickly and in perfect condition. This policy outlines our shipping procedures, delivery times, and costs.

1. Processing Time

• Order Processing: Orders are typically processed and prepared for shipment within [Insert Number, e.g., 1-2] business days (Monday to Friday, excluding public holidays).
• Order Cut-off: Orders placed after [Insert Time, e.g., 2:00 PM PST] will begin processing on the next business day.

2. Shipping Methods and Delivery Estimates

We partner with reliable carriers to ensure your products arrive safely.

Service	Estimated Transit Time (After Processing)	Details
Standard Shipping	[Insert Number, e.g., 3-7] Business Days	Suitable for most non-perishable items.
Expedited Shipping	[Insert Number, e.g., 1-3] Business Days	Available for faster delivery.
Perishable/Cold-Chain Shipping	[Insert Number, e.g., 1-2] Business Days	Required for items needing temperature control (e.g., certain refrigerated foods).

Note: Transit times are estimates provided by the carrier and may vary due to location, weather, or carrier delays.

3. Shipping Costs

Shipping costs are calculated based on the following factors:

• Total Weight/Dimensions of your order.
• Shipping Method selected (Standard vs. Expedited).
• Delivery Destination (distance).

The exact shipping cost will be displayed at checkout before you finalize your payment.

Free Shipping Offer:

• We offer Free Standard Shipping on all orders over [Insert Currency and Amount, e.g., $75 USD] within [State Geographic Restriction, e.g., the continental US].

4. Shipping Perishable Items (If Applicable)

• Special Packaging: Perishable organic food items are packed in insulated materials with necessary cooling elements (e.g., ice packs or dry ice) to maintain temperature during transit.
• Delivery Requirement: We highly recommend selecting a shipping method that minimizes transit time for perishable orders. Please ensure someone is available to receive the package upon delivery to prevent spoilage.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing:

• Your tracking number.
• A link to track the status of your delivery.

Please allow up to 24 hours for the tracking information to become active.

6. Damaged or Lost Orders

• Damaged in Transit: If your package arrives damaged, please take clear photos of the damage to the box and the product(s) and contact us immediately (within 24 hours of delivery) so we can initiate a claim and send a replacement.
• Lost Packages: If tracking shows your package has been delivered but you have not received it, please check around your property and with neighbors first. If it is still missing after 48 hours, contact us so we can investigate with the carrier.