Refund policy
🛒 SAHOZ MART: Refund and Exchange Policy
At SAHOZ MART, we are committed to providing you with the highest quality organic products and exceptional service. Your satisfaction is our priority. Please review our policy carefully, as the conditions for returns differ based on the product category.
📅 General Return & Refund Guidelines
- Eligibility Window: You have 7 days from the date of delivery to initiate a return or exchange request.
- Proof of Purchase: All returns must be accompanied by the original receipt or proof of purchase (e.g., your order confirmation email).
- Non-Returnable Items (General): Gift cards, sale items, and personalized/customized products cannot be returned or refunded.
🍎 Category-Specific Return Conditions
1. Organic Food Items
Due to the perishable nature and strict hygiene standards associated with food products, we can only accept returns or offer refunds under specific conditions:
| Condition | Action Required | Details |
| Damaged or Spoiled upon Arrival | Full Refund / Replacement | If a product is clearly spoiled, expired, or damaged when you receive it. |
| Incorrect Item Received | Full Refund / Replacement | If the item delivered does not match the item you ordered. |
| Dissatisfaction (Taste/Quality) | No Return (Generally) | We cannot accept returns on opened food items due to personal taste preferences or dissatisfaction unless a proven defect or spoilage issue is identified upon arrival. |
IMPORTANT: For damaged or incorrect food items, you must notify us within 24 hours of delivery and provide clear photographic evidence of the issue.
2. Beauty & Personal Care Items
For hygiene and safety reasons, we maintain a strict policy regarding these products:
| Condition | Action Required | Details |
| Unopened and Unused | Exchange / Store Credit | Products must be in their original, sealed, and resaleable condition. |
| Damaged upon Arrival | Full Refund / Replacement | If the product packaging is broken or leaked upon arrival. |
| Used or Opened | No Return / Refund | Once a personal care item is opened or used, it cannot be returned due to hygiene standards. |
📝 How to Request a Return or Refund
- Contact Us: Email our Customer Support team at [Your Customer Service Email Address] or call us at [Your Phone Number].
- Provide Details: Include your Order Number, the Name(s) of the item(s) you wish to return, and the Reason for the return (e.g., Damaged, Incorrect Item, etc.).
- Attach Evidence: For damaged or incorrect items, you must include clear photographs of the product and the packaging.
- Wait for Confirmation: Our team will review your request and send you instructions on how to proceed, including the return address if applicable. Please do not send items back without prior authorization.
💰 Refunds Processing
- Once your return is received and inspected (where applicable), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [State Number, e.g., 5-10] business days.
- Shipping Costs: Original shipping costs are non-refundable. The cost of return shipping is typically the customer’s responsibility, unless the return is due to an error by SAHOZ MART (e.g., damaged or incorrect item).
If you have any further questions about our policy, please do not hesitate to contact us. We are here to help!